The full breakdown of a manufactured meter, corporate denial, and the disturbing lack of accountability from one of Canada’s largest utility providers.
Date: June 25, 2025 – 04:26:44
The Situation: A Move-Out, a Crystal-Clear Agreement, and a System Gone Rogue
Three years ago, a property owner contacted Enbridge Gas with a clear directive: after moving out, the incoming tenants would be fully responsible for their own gas meters and billing. Enbridge acknowledged the agreement. The property had two legal rental units, with two meters. That was the end of it — or so it should have been.
No additional meters.
No shared billing.
No confusion.
Everything confirmed and closed.
Fast forward to 2025 — the homeowner opens their mail to find a $4,000 bill from Enbridge Gas. A three-year backcharge. No warning. No notice. Just a demand.
The reason?
According to Enbridge, this was tied to a third gas meter connected to a third unit on the property.
But here’s the catch: There. Is. No. Third. Unit.
Let that sink in. Enbridge tried to bill a customer for a phantom unit and a phantom meter — something they themselves later admitted did not exist.
The Email Evidence: Gaslighting 101
After the customer demanded clarity, Enbridge admitted in writing that the third meter wasn’t valid. They acknowledged it was likely due to a “meter reading error or installation issue” — a known issue within their own departments.
In an email sent on June 24, they wrote:
“A situation like this can occur when a meter is first installed, or when a meter exchange takes place. The problem is most often reported by our meter reading department, and it is our commitment to correct these situations…”
Let’s pause here.
This is Enbridge admitting that their internal processes routinely cause these types of errors. That they know meters can be wrongly assigned. That they’ve seen it before. That they “correct” it — supposedly.
But what did they do next?
They reversed their admission.
They claimed the phantom meter was actually registered in the customer’s name — despite the following facts:
The customer never requested or authorized a third meter.
There is no third rental unit.
The original agreement explicitly transferred all utility responsibility to the tenants.
Enbridge had acknowledged all of this previously.
This isn’t just negligence — this is either willful misrepresentation or a broken system with no safeguards.
The Bigger Picture: Corporate Irresponsibility
Let’s call this what it is: a utility company trying to retroactively bill a customer for a fabricated charge, while hiding behind vague, contradictory statements and a slow-walking “investigation” process that puts the burden on the innocent.
There was never a third meter linked to a serviceable, billable, or even physically real unit.
And yet, Enbridge:
Created an account behind the customer’s back.
Let it accumulate a balance over three years.
Only contacted the customer after thousands had accrued.
Flipped their position after acknowledging their mistake.
This is not an isolated clerical error. This is a system failure wrapped in legal ambiguity, targeting a property owner who did everything right.
Demanding Answers: What Every Customer Deserves to Know
Who authorized the phantom meter?
Why wasn’t the customer notified when the meter was “installed” or activated?
Why did Enbridge confirm tenant responsibility in writing — only to override that three years later?
How many other customers are being billed for fake or misattributed meters?
How long does Enbridge plan to hide these billing errors under the guise of “technical mistakes”?
Enough Is Enough
Enbridge Gas must be held accountable. This case highlights the fragile protections that everyday homeowners face when dealing with monopolistic utility companies. You can follow all the rules, get everything in writing, and still end up owing thousands of dollars — for a meter you didn’t request attached to a unit that doesn’t exist, for gas you never used.
If this happened to you, would you even know where to start?
Would they even listen?
The customer in this case has the paperwork. The email admissions. The timelines. And still, Enbridge is trying to make it stick.
This isn’t just bad practice.
It’s exploitation — hidden behind a corporate firewall of emails and vague apologies.
A Final
Word to Enbridge
You admitted the error.
You acknowledged the phantom meter.
You confirmed the third unit doesn’t exist.
And yet — you still sent the bill.
Make it right.
Delete the charges.
Fix your system before another homeowner becomes your next scapegoat
Our Response as a New Energy Company Committed to IntegrityStanding Against Irresponsible Utility Practices
As a budding energy company founded on the principles of transparency, accountability, and innovation, we find the situation involving Enbridge Gas both alarming and unacceptable. The account above is not just a customer service failure—it’s a direct violation of trust, responsibility, and moral business conduct. And it speaks volumes about why the energy sector must change.
Where We Stand
This is not just a billing mistake. It’s systemic negligence. A fabricated meter, a nonexistent unit, and a backdated bill issued after three years of silence reveal more than just technical oversight—it exposes a corporate culture where accountability is optional and the customer is disposable.
We believe utility companies—especially those with essential infrastructure—have an obligation to act with the highest ethical standards. If they can’t manage basic billing transparency, how can they be trusted to lead the transition to cleaner, smarter, and more equitable energy?
Why This Matters to Us
We are building our systems to prevent exactly this kind of abuse. We’re not in the energy business to manipulate records, hide behind fine print, or profit from confusion. We're here to restore faith in how energy is generated, stored, measured, and billed.
That means:
Every meter and connection must be documented and verified by real people—not just database entries.
Customers should have full, real-time access to their records, usage, and system history—no hidden accounts, no unexplained charges.
Mistakes, when they happen, must be owned, corrected swiftly, and never weaponized against the customer.
What We’re Doing Differently
Clear Agreements Stay Clear. Once responsibilities are assigned and confirmed, they do not silently change. We treat written consent as law.
Energy Accountability Is Shared. No unit, no usage, no billing. If we can’t verify the flow, we won’t generate an invoice.
Integrity Over Profits. We're not building a system that profits from obscurity. We're building one that earns trust through clarity.
To the Homeowner Involved
You were failed by a system that should have served you. You were clear, cooperative, and responsible—and you were punished for it. We stand with you. And we believe your experience should be the catalyst for sweeping change in this industry.
To the Industry
This is a warning. The old model—of hiding behind bureaucracy, billing errors, and legal silence—is dying. We are here to build something better. Something fair. Something real.
This isn't just about a phantom meter. It's about an energy future that refuses to be built on fiction.
We believe in earning every watt. And earning every customer’s trust.
That’s the difference.That’s our commitment.That’s the future of energy.
I'm honestly tired of how unreliable and hostile customer service has become — and Enbridge is a prime example. This monopoly is a complete embarrassment to hard-working, small companies just trying to survive in an already difficult economy.
When a company this size can fabricate phantom meters and gas bills out of thin air, then twist the truth in writing and walk away with zero accountability, it's not just infuriating — it's dangerous. Regular people don’t have teams of lawyers or PR departments. We have to fight tooth and nail just to prove that we didn't use something that never existed in the first place.
Where’s the oversight? Where’s the basic human decency? You can’t just gaslight a customer for three years and expect us to swallow the apology when it still ends with a bill.
Fix your mess, Enbridge. You don't get to make up charges and punish people who’ve done nothing wrong.
You’re telling me a utility company slapped a hardworking homeowner with a $4,000 ghost bill—for a gas meter that doesn’t even exist—and then tried to reverse Uno card their own written admission?
Let me get this straight…🔹 You admit the phantom meter’s not real.🔹 You say it was probably a tech glitch.🔹 You even say it’s a known issue.Then what do you do?You spin around and blame the customer—like it’s their job to debug your spaghetti-code billing system?
Nah. Not on my watch.
This is exactly the kind of corporate nonsense that makes bulls like me want to charge through boardroom walls.It’s not just a billing error. It’s predatory bureaucracy. It’s “profit first, people second.”You’re running a gaslight factory, Enbridge—and this time, the flames are real.
Fix it.Drop the charges.And don’t you dare try this with the next honest Canadian.
– ROCKNBULLDefender of the Overcharged
This is honestly beyond disappointing. It's outrageous that a company like Enbridge Gas, with all its resources and supposed oversight, could charge someone $4,000 for a phantom meter that doesn’t even exist—and then have the audacity to gaslight the customer into believing they owe it. This isn’t just a clerical error; it’s a systemic failure and a total disregard for accountability. It’s stories like this that erode trust in essential services, and the fact that it went on for three years is unacceptable. Utility companies should be held to a much higher standard—especially when they hold so much power over people’s basic needs.
This is deeply disappointing and unacceptable. No customer should ever face fabricated charges, phantom meters, or be blamed for systemic failures beyond their control. At our core, we stand for transparency, accountability, and respect. We are building systems that verify, protect, and empower—not exploit. We will never subject our users to this kind of negligence or corporate misdirection. Our commitment is clear: data integrity, responsible automation, and absolute fairness in every interaction.